Customer Service Advisor – No sales (Glasgow)

Job description

£24k - £25k PA DOE
You are a driven and motivated individual
You are fiercely committed to excellent customer service
You love customers
You get a buzz from working in a team

If you are sitting there thinking…… “That’s me” then you need to apply for this role!

We are recruiting for a Customer Service Advisor to join our growing Customer Service Team, based at our Glasgow Depot.

You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential.

40 hours per week, salary £24,000 - £25,000 per annum dependent upon experience.

Although training will be provided, a knowledge of the waste and/or construction industry is beneficial. Due to the location of our Glasgow site, the ability to drive and access to your own vehicle would be beneficial but is not esential.

What you’ll do: (The friendly face)

  • Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms
  • Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
  • Proactively and confidently handle high call volumes and orders
  • Deal with invoice queries skilfully and efficiently
  • Accurately create, record and schedule orders/services, onto bespoke IT systems
  • Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function
  • Have a professional approach to change and receiving constructive feedback
  • Have a mature and self-confident approach to work

You need to:

  • Have an impeccable telephone manner with good listening skills
  • Apply exceptional attention to detail is paramount
  • Display good IT skills, ability to type
  • Be an admirable Team player with exemplary organisational skills
  • Be self-motivated, use your own initiative
  • Have good knowledge and experience of all Microsoft packages
  • Show competency towards multi-tasking and impassive approach in a demanding environment

Who we are: (The bit marketing wrote)
Imperative to our recruitment process are our strong family values and cultures. We are always aiming higher, never settle, we are all part of the NWH family, valuing each other’s contributions on a daily basis.

As one of the UK’s leading recycling and waste management businesses, we have a mission to change our industry for the benefit of the planet. Serving the whole of Scotland and Northeast England from ten sites, we are committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of our communities.

We are a progressive, second-generation family business, providing waste management services to the industrial, commercial and construction industries. Collecting waste with our fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, we transport materials to our own recycling facilities where it is transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.

To apply for this position, please apply on this page, send a CV to or call 0333 320 4000

The NWH Group is an equal opportunities employer.

Job Type: Full-time

Pay: £24,000.00-£25,000.00 per year


  • Company events
  • On-site parking


  • Monday to Friday

Work Location: In person

Apply for this role

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