Weighbridge Operator / Order Processing Customer Support

Role: Weighbridge Operator / Order Processing Customer Support 

Salary: £35,000 per annum 

Location: Tealing, By Dundee, DD4 0QB

We are looking for a Weighbridge Operator / Order Processing Customer Support to join our team at Petterden. This is a key role within our site operations where you will be responsible for managing weighbridge activity, processing orders, and ensuring all site transactions are recorded accurately.

You will act as a central point of contact between drivers, customers, and the wider operations team, so your attention to detail and ability to manage a busy workload is essential.

Job Activities:

• Welcome, with a professional and friendly approach, all drivers and visitors to site
• Accurately weigh vehicles in and out using the weighbridge system
• Create, record and process orders onto internal systems in a timely manner
• Ensure all documentation is completed correctly, including tickets and transfer notes
• Liaise with drivers, customers, and site staff to ensure smooth daily operations
• Handle general enquiries both face-to-face and over the phone
• Maintain accurate records and ensure compliance with company procedures
• Support with administrative duties relating to site operations
• Work closely with the wider team to ensure efficient running of the site
• Demonstrate a positive approach to change and continuous improvement

Knowledge and Skills Required:

• Strong attention to detail and accuracy is essential
• Previous experience in an administrative or weighbridge role is desirable
• Confident IT skills, including experience using Microsoft packages
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong communication skills with a professional manner
• Ability to work both independently and as part of a team
• Organised and proactive approach to workload
• A positive and flexible attitude towards work

What We Offer:

• Weekly pay with a competitive salary
• Full training and development provided
• Career progression opportunities within the business
• Employee Benefit Scheme
• Be part of a company committed to safety, sustainability, and supporting its people

Who Are We?

The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.

As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.

Come as You Are

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.

How to Apply

If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk

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