Order Processing Supervisor

Role: Order Processing Supervisor

Salary: £27,000 - £30,000 per annum dependant on experience 

Location: Newcastle Office

We’re looking for an Order Processing Supervisor to join our Newcastle team. In this role, you’ll oversee the order processing function, making sure we deliver a first-class service to our customers while supporting and developing the team.

What You'll Do:

• Lead and support the Order Processing team to deliver consistently high standards.
• Act as the first point of escalation for customer queries, ensuring issues are resolved quickly and effectively.
• Monitor and report on team performance, introducing improvements where needed.
• Build strong relationships with colleagues and customers through clear, effective communication.
• Work closely with other departments including Finance, Transport and Sales to ensure smooth service delivery.

Knowledge and Skills Required:

We’re looking for someone who is organised, proactive and able to lead by example. You’ll bring:

• Experience in order processing or customer service.

• Strong communication skills, written and verbal.

• Good IT and analytical skills, with the ability to spot improvements.

• Previous experience using Dynamic/Ticket systems

• A results-driven mindset with great organisational skills.

What We Offer:

• Weekly pay with a competitive salary
• Full training and development provided
• Career progression opportunities within the business
• Employee Benefit Scheme
• Be part of a company committed to safety, sustainability, and supporting its people

Who Are We?

The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.

As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.

Come as You Are  

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training,  

deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.  

How to Apply

If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk