Head Office Mayfield Edinburgh

Senior Credit Controller, Dalkeith

The NWH Group is a second-generation family business headquartered in Midlothian. Servicing the whole of Scotland and Newcastle from ten sites, the NWH Groups vision is to eliminate waste by transforming it into a valuable product.

On our mission to eliminate waste we provide waste collection services to the Leisure, Retail and construction industries. Collecting waste with our fleet of Trade Refuse, Skip, Tipper, Grab and Walking Floor articulated vehicles, transporting materials to our Material recycling facilities where we produce a valuable product such as cardboard, Paper, Washed sands, Biomass for energy and animal bedding.

The business is now primed for the next phase of growth following strong trading performances and we are recruiting to increase out team to deliver this vision.

The NWH Group has strong family values and cultures which are an imperative of the recruitment process. Do you want to work for a business who puts safety and compliance at the forefront of everything? Would you like to be part of a team who never settle and are always aiming higher, who value each other’s contributions and always strive to deliver that local service whilst being part of a national business? If the answer is yes, then we might have the position for you.

We are now recruiting for a Senior Credit Controller to join our Accounts Receivable team based at our Head Office in Dalkeith. The NWH Group is a growing business with a large volume of customers and transactions. The primary responsibility of the Senior Credit Controller is leading two credit controllers and a cashier alongside your own debtor ledger of customers to ensure timely cash collection, the chasing of overdue balances, monitoring credit limits, placing accounts on/off stop and some allocation of customer receipts along with other delegated duties from the Account Receivable Manager.

The ability to drive is preferred due to the location of our Head Office in Dalkeith.

This position is a full-time role, working 40 hours per week, and paying a salary of £24,000 - £28,000 per annum dependent upon experience.

Main Job Activities of the Senior Credit Controller:

Sole duties include:

  • Responsible for a ledger of customer accounts, placing accounts on / off stop, making phone calls, managing debt chasing letters and setting up payment plans
  • Working collaboratively with three / four Account Managers collecting the debt from their customers
  • Managing customer queries and liaising with the Billing team to ensure resolution
  • Ensuring credit control procedures are followed
  • Supporting the team with accounts in debt recovery, and the communication thereof, to Accounts Receivable Manager
  • Weekly 1 to 1’s with the Accounts Receivable Manager (and Account Managers)
  • Chairing and attending meetings as required by the Accounts Receivable Manager
  • Producing weekly and monthly reports on debtors and cash collection figures
  • Providing as escalation point for the credit control team and managing the credit control inbox
  • Providing support and willingness to tackle and improve on process in the department
  • Ad-hoc tasks and queries for the credit control function eg opening accounts for new customers, analysing sales ledger, issuing customer statements, etc.

Shared duties include:

  • Assist cashier by ensuring all incoming payments from customers are recorded and correctly allocated against customers’ accounts
  • Chase remittances, when required
  • Set up new accounts and credit check customers to assess credit parameters
  • Arrange internal transfers for wrongly deposited customer payments and contact customer to advise of correct details by phone / email as required
  • Lodge cheque and cash payments and other banking transactions
  • Record and monitor unallocated customer payments and assist cashier to chase up for resolution


Qualifications, Knowledge, Skills and Experience Required

The ideal candidate will have:


  • Credit control management qualification is beneficial

Skills and knowledge

  • Flexible and adaptable to work within a fast-paced and busy environment
  • Can multitask and has the flexibility to complete a variety of projects
  • High level of numeracy
  • Computer literate with excellent to intermediate knowledge of Microsoft packages, particularly Excel and a good understanding of accounting software
  • Good oral communication
  • Accurate with attention to detail

For more information, or to apply, please e-mail a CV to careers@nwhgroup.co.uk or call 0333 320 4000 (option 3).

The NWH Group is an equal opportunities employer.​​​​​

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