Head of Service Delivery

Head of Service Delivery

Location: Newcastle, Transport Department

Salary: £45k - 50K (Dependant on Experience) OTE £60k

Are you ready to take the driver's seat in a dynamic and thriving environment? The NWH Group is looking for a Head of Service Delivery to lead our Transport Department in Newcastle.

Job Purpose: To lead the team to maximise profitability and customer satisfaction through operational efficiency. Be the driving force behind success!

Main Job Activities:

  • Your objective is to optimise vehicle activity within our service areas, and you will aim to achieve this by coordinating with the Maintenance department to ensure a streamlined vehicle maintenance program.
  • Ensure customer satisfaction by monitoring and improving service delivery functions.
  • Conduct driver recruitment, assessment, and provide continuous training.
  • Implement driver induction training and develop engaging ongoing training plans.
  • Stay updated with relevant legislation and seamlessly implement new regulations.
  • Monitor vehicle performance to ensure optimal efficiency.
  • Adhere to Company Policies and Procedures, including Health & Safety, Road Risk, Discipline & Grievance.
  • Manage the Tracker System and maintain comprehensive training records for our skilled drivers.
  • Assume accountability for the efficient delivery of regional services.

What we need from you:

  • Possess a valid CPC License
  • Demonstrate extensive geographical knowledge of local areas.
  • Proficient in handling Tachograph and effectively managing driver hours.
  • Exhibit excellent communication skills.
  • Maintain a positive attitude in all professional interactions.
  • Display strong professionalism and leadership behaviours in all aspects of work.
  • Prior completion of Health and Safety Training
  • Demonstrate a strong understanding of Road Legislation

What you can expect from us:

  • Company Car or car allowance
  • A competitive salary package + bonuses.
  • First class training and support
  • Ongoing training and development opportunities
  • A supportive and friendly working environment
  • Our commitment to the health and safety of our employees and ensure that we follow all relevant regulations and guidelines.
  • Average Weekly Pay for Holidays,
  • Flu Jab
  • Group Pension Scheme
  • Death in Service Benefit
  • Dedicated Employee Engagement support


Ready to Drive Excellence? Apply Now! Send your CV to -

#NWHGroupCareers #DriveExcellence

Apply for this role

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