Head of Service Delivery

Head of Service Delivery

Location: Newcastle, Transport Department

Salary: £45k - 50K (Dependant on Experience) OTE £60k

Are you ready to take the driver's seat in a dynamic and thriving environment? The NWH Group is looking for a Head of Service Delivery to lead our Transport Department in Newcastle.

Job Purpose: To lead the team to maximise profitability and customer satisfaction through operational efficiency. Be the driving force behind success!

Main Job Activities:

• Your objective is to optimise vehicle activity within our service areas, and you will aim to achieve this by coordinating with the Maintenance department to ensure a streamlined vehicle maintenance program.
• Ensure customer satisfaction by monitoring and improving service delivery functions.
• Conduct driver recruitment, assessment, and provide continuous training.
• Implement driver induction training and develop engaging ongoing training plans.
• Stay updated with relevant legislation and seamlessly implement new regulations.
• Monitor vehicle performance to ensure optimal efficiency.
• Adhere to Company Policies and Procedures, including Health & Safety, Road Risk, Discipline & Grievance.
• Manage the Tracker System and maintain comprehensive training records for our skilled drivers.
• Assume accountability for the efficient delivery of regional services.

What we need from you:

• Possess a valid CPC License
• Demonstrate extensive geographical knowledge of local areas.
• Proficient in handling Tachograph and effectively managing driver hours.
• Exhibit excellent communication skills.
• Maintain a positive attitude in all professional interactions.
• Display strong professionalism and leadership behaviours in all aspects of work.
• Prior completion of Health and Safety Training
• Demonstrate a strong understanding of Road Legislation

What you can expect from us:

• Company Car or car allowance
• A competitive salary package + bonuses.
• First class training and support
• Ongoing training and development opportunities
• A supportive and friendly working environment
• Our commitment to the health and safety of our employees and ensure that we follow all relevant regulations and guidelines.
• Average Weekly Pay for Holidays,
• Flu Jab
• Group Pension Scheme
• Death in Service Benefit
• Dedicated Employee Engagement support

Ready to Drive Excellence? Apply Now! Send your CV to - jobs@nwhgroup.co.uk

#NWHGroupCareers #DriveExcellence