Customer Acquisition Executive

Customer Acquisition Executive

Location: Edinburgh, Glasgow, Newcastle

Salary: £26000 + Bonus, Death in Service benefits £50k, Employer Pension Contribution. 

Hours: 40 hours a week 

About Us:

NWH Group has experienced ambitious growth over the past decade and is poised to launch its most ambitious marketing strategy to date. Our aim is to establish NWH as a household name in the waste industry across Scotland and the North-East of England.

Role Overview:

At The NWH Group, our New Business Team is the driving force behind our growth. As a Customer Acquisition Executive, you’ll play a crucial role in ensuring that our customers receive a seamless experience from their first enquiry to the final sale. This is your chance to be part of a forward-thinking team that’s all about efficiency, innovation, and customer satisfaction.

Main Responsibilities:

• Customer Engagement: Handle all inbound sales enquiries, ensuring each customer’s unique needs are met with personalised solutions.
• Cold Calling: Proactively reach out to potential customers via cold calls to generate new business opportunities.
• Sales Support: Provide expert sales advice, assisting customers through their purchasing journey.
• Efficiency Focus: Utilise technology to streamline the sales process and improve customer experiences.
• Collaboration: Work closely with the Marketing and Sales teams to ensure cohesive communication and strategy alignment.
• Performance Tracking: Contribute to the achievement of key performance indicators (KPIs) by meeting targets for calls, emails, and live chat interactions.

What We’re Looking For:

• Sales Expertise: A proven track record of strong sales performance, including cold calling experience.
• Customer Service Excellence: Exceptional skills in delivering high-quality customer service.
• Organisational Skills: Highly organised with a keen eye for detail.
• Positive Attitude: Energetic and enthusiastic, with a can-do approach.
• Tech-Savvy: Comfortable with technology.
• Industry Experience (Bonus!): Previous experience in the Waste and Recycling Industry is advantageous.
• Microsoft Office & CRM Knowledge (Bonus!): Familiarity with Microsoft Office 365 and Dynamics CRM is a plus.

What Success Looks Like:

• Timely Communication: Efficiently handle all customer interactions, ensuring timely follow-ups and resolutions.
• Revenue Growth: Help the team achieve monthly sales revenue targets.
• Customer Satisfaction: Consistently deliver exceptional service, driving customer satisfaction and loyalty.
• Collaboration: Effectively support your team and contribute to overall team success.

If you are ready to take your career to new heights and be part of a dynamic team, apply now by sending your CV to jobs@nwhgroup.co.uk

NWH Group is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds.