Glasgow Edinburgh Dundee Newcastle Dumfries

Broker Account Manager

Exciting Opportunity: Become Our Next Broker Account Manager at NWH Group! 

Are you ready to elevate your career with a leading family-owned waste management company? At NWH Group, we pride ourselves on our national reach, local expertise, and commitment to delivering top-notch service. We are looking for a dynamic and driven Broker Account Manager to join our team and help us achieve our ambitious goals. 

 

Position: Broker Account Manager 
Location: Across all NWH coverage areas 

Salary: £34-40k Depending on Experience  

 

About Us: 

The NWH Group is an independent, family-owned waste management business with a national footprint and local depots.  

Our values guide us in everything we do: 

Aim Higher: We constantly strive for excellence. 

Think National, Act Local: We leverage our national reach while maintaining a strong local presence. 

NWH Family: We foster a supportive and inclusive family culture. 

Safety First: We prioritise the safety and well-being of our team and customers. 

Beyond Compliance: We don’t comply because we have to we comply because we want to.  

 

Your Role: 

As a Broker Account Manager, you will be the cornerstone of our Broker customer relationships, ensuring satisfaction, retention, and growth. Your key responsibilities include maximising revenue streams from our Broker customers and keeping clients informed about the full range of NWH services. You’ll be a team leader and will have a Broker Sales Support Executive working with you.  

Key Responsibilities: 

Customer Relationship Management:  

Develop and maintain relationships with existing customers to enhance sales, service quality, and business growth. 

Contract Negotiations:  

Handle account contract extensions and price negotiations. 

Client Monitoring:  

Track and report on client usage figures. 

Team Collaboration:  

Ensure smooth handover of accounts in coordination with the New Business Sales team. 

Client Onboarding:  

Ensure new clients are correctly set up and receive top-tier service from our Operations teams. 

Industry Updates:  

Stay informed about relevant industry legislation. 

Brand Promotion: 

Actively promote the NWH brand. 

Operational Coordination:  

Work closely with operations and transport teams to keep customers informed about schedule changes, pricing, and capacity levels. 

Customer Support:  

Respond promptly to emails and phone inquiries from broker account customers. 

Reporting:  

Provide regular waste reporting according to customer requirements. 

Compliance:  

Complete broker compliance documentation, audits, and site surveys as needed. 

Innovative Solutions:  

Suggest innovative ways to optimise customers' recycling levels. 

Customer Engagement: 

 Meet with customers as required to ensure their satisfaction and service excellence. 

 

Why Join NWH Group? 

Family-Inclusive Culture: Be part of a supportive and inclusive family environment. 

Growth Opportunities: Opportunities for professional development and career progression. 

Competitive Salary: Attractive salary package reflective of your skills and experience. 

 

Ready to Make an Impact? 

If you are a motivated individual with a passion for customer satisfaction and business growth, we want to hear from you! Join us at NWH Group and be a part of our journey towards excellence. 

 

How to Apply: 

Submit your CV and a cover letter detailing your experience and why you’re a perfect fit for this role to careers@nwhgroup.co.uk  

 

NWH Group – Together, We Aim Higher. 

Apply now and become an integral part of our family! 

Apply for this role

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